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Delivery Information

Halo UK Shipping Policy

 

Thank you for visiting and shopping at Halo UK. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

 

Shipment processing time

 

All our orders are processed ready to be packed (dependent on stock) within 24 hours. On a typical day all items ordered before 2pm will be sent out the same working day. (At this point you may receive an email from the courier giving you a tracking number. Please note this is not confirmation of dispatch this is for your reference of tracking once item is in transit). All our orders are packed and shipped Monday-Saturday and only packed on a Sunday and Bank Holidays (Due to sorting office being closed).

 

If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

If we don’t have your item in stock, the stock status will be set to either "Pre-Order" or "2-3 Days" or "Out Of Stock" and we will need to order it in from our suppliers. This shouldn’t take longer than 1-2 working days in normal circumstances, but dependent on the time of the year (Bank Holidays, Christmas, New Year, this could cause delays of up to 3-5 working days). Upon receipt of stock this will be sent out the same day. You are able to still place an order for this item when out of stock so you can secure your place in the list to send out so you don't miss out (if in high demand).

 

 

 

Shipping rates & delivery estimates

 

We offer fairly reasonable reduced rates on shipping as we feel some companies overcharge and make a profit on the shipping costs. We try make the costs as fair as possible. Shipping charges for your order will be calculated and displayed at checkout. All our shipping is weight based so you will be charged by the total weight of the package.


We also send every item tracked so there's little to no chance of your item going missing.

 

Parcels

 

Shipment method

Estimated delivery time

Shipment cost

Royal Mail Second Class

48 Hour Service

FREE

Royal Mail First Class

24 Hour Service

Starting at: £2.99

 

 

Large Letters

 

 

Shipment method

Estimated delivery time

Shipment cost

Royal Mail Second Class 

48 Hour Service

FREE

Royal Mail First Class

24 Hour Service

Starting at £1.99

 

 

Delivery delays can occasionally occur dependent on the time of year and weather conditions.

 

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email from us once your order has been shipped. (Please also check your Spam and Junk mail)

 

You will receive a separate email and/or Text from the courier (Royal Mail unless specified) giving you your tracking number. This is the one you will use to track your order once it’s been dispatched. Please note this is not confirmation of dispatch it’s for future reference.

 

You can track your order(s) on the following links:

 

Royal Mail

 

https://www.royalmail.com/business/track-your-item

 


UPS 

https://www.ups.com/tracking/tracking.html

 

 

Myhermes

 

https://www.myhermes.co.uk/



 

 

Customs, Duties and Taxes

 

Halo UK is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

Halo UK cannot be held responsible for the damage of products in transit but we are very flexible on returns. We offer up to 31 days on all items to return them if you change your mind or if the item is damaged or faulty. Your our customer and we wouldn't be in operation without you so we want your satisfaction to be our no.1 priority.


 

International Shipping Policy

 

We currently do not ship any parcels to the US or TURKEY due to legal reasons.

 

If you wish to place an order from overseas and there are no shipping options available for you. Please send us an email at: enquiries@halostore.co.uk stating your country and we will see if we can send to your destination. We charge one flat shipping rate overseas please see table below:

 

Shipment method

Estimated delivery time

Shipment cost

International Tracked & Signed

3 – 5 Working Days

£11.99

 

Returns Policy

 

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

 

Welcome to Halo UK
Enjoy a 5% Discount On Your First Order With Coupon Code HALO